Checkers 60Sixty account not working - no assistance from customer care consultant

I uninstalled my Ckeckers Sixty60 on my mobile. I have been utilizing this service for at least 2 years now and never had a problem before. Now when I wanted to use the application on my new phone with my new detailsand with my Xtra savings Checkers card it would not tak. So I called the customer care call centre and spoke to a lady (forgotten her name) and she said the name used to create the account is not even registered on the South African network and she can find the name linked to the acount!!! Its a complete mess!! SHE HASA ABSOLUTELY O IDEA WHAT SHE WAS TALKING ABOUT. SHE SAID SHE WOULD GO AND CONSULT WITH HER SUPERVISOR AND GIVE US A CALL BACK ON TUESDAY THE 2ND DECEMBER AFTERNOON, BUT NEVER BOTHERED TO VCALL US BACK. WE HAVE NO WAY OF GETTING INTO OUR ACCOUNT AND UTILIZING THE CHECKERS 60SIXTY SERVICES. WE HAD TO UTILIZE ANOTHER RETAIL SERVICE.

MY POINT IS, SHE COULD OF AT LEAST CONFIRMED MY MOBILE NUMBER, NAME AND EMAIL ADDRESS AND TRIED TO FIX IT WHILE I WAS ONLINE WITH HER, OR AT LEAST CALLED BACK WITH FEEDBACK. WHY CAN'T IT JUST BE RESET SO WE CAN LOGIN AND USE IT AGAIN? VERY DISSAPOINTING INDEED! AD THE WORST OF IT IS THAT I WAS SENT AN EMAIL SAYING THAT THE PROBLEM HAD BEEN CORRECTED???? BUT WHEN I TRIED TO LOGIN THIS MORNING, I COULD NOT LOGIN

IF NO MANAGER CALLS ME BACK TO FIX THIS PROBLEM, AS I DO OWN A XTRA SAVING CHECKERS CARD, THEN I WILL NOT BE USING CHECKERS 60SIXTY'S SERVICE AGAIN!