CHECKERS 60 RETURN POLICY SUCKS

Pathetic insensitive customer service. I am disabled thus use Checkers 60 a lot. I bought a floorwhizz mop that my nanny and caretaker had had bad experience with last year. She refuses to even open the new one purchased on 27 October. When I asked Checkers to collect and credit me I was told that my carer must leave me in Rondebosch, Take transport to Tokai , and return it in person - all the while leaving me without care. This insensitive stupid 'solution ' is an absolute disgrace!

From: Jeanine Nauta Beukes Sent: Tuesday, 04 November 2025 21:59 To: *** Subject: Extreme difficulty experienced with returning order to your "WAREHOUSE"

Dear Checkers Please see problematic orders below – As you can see by my numerous orders to you , I am a loyal and hopefully valuable client . The only problem I ever have with you is when ordering from your so – called warehouse . Order no ***- 27 Oct . I need to RETURN Floorwizz mop @ R199 . My nanny flatly refuses to use it since the last one I purchased for her gave her so much trouble. It is unopened. I have Multipler Schlerosis and am partially incapacitated . Also numerous hospital admissions. .Please credit my account R 199 ( Oct order item). Please collect incorrect items from my address 3 BERRAM RD RONDEBOSCH . They will be waiting for your driver at the front door. Trusting you will be as efficient at arranging this return as you have been in accepting payment for all my other orders. Thanks J