Checkers 60 Musgrave centre

I am extremely disappointed with the service from Checkers Sixty60 Musgrave.

Yesterday, I placed an order at around 13:30, which was later cancelled by the driver without any attempt to contact me. This is completely unacceptable, especially considering I was available and waiting for the delivery.

I immediately contacted customer support twice, and on both occasions I was assured that my refund would reflect in the app within an hour. This did not happen.

Today, I contacted support for the third time, and once again I was told to “hold” while they attempt to contact operations, as they are apparently unable to reach them directly. I was given no resolution, no clear timeline, and no accountability.

What makes this situation worse is that my child was on liquids yesterday, and this order was meant to provide him with food. Due to this failure and lack of urgency from your team, my child had to wait until I returned from work to eat.

This level of service is not only unprofessional but also highly inconvenient and distressing. I expect:

* Immediate processing of my refund * Clear communication on what went wrong * Assurance that this does not happen again

I have been inconvenienced since 13:30 yesterday with no proper assistance, and this is unacceptable for a service that prides itself on convenience.