Checkers 60 is a ****ed up company after so many years of support now they can assist

I bought grocery at checkers 60 and chooses time for delivery at 5-6pm they deliver around 4pm and didnt find me at home, now when i call they told me they refund my money and what i know is the money is going to reflect after two to three days and if i cancel my order i want my money back to in my account now, i did call the customer care line and the lady i talked was not friendly even helpful she just told me there is nothing that she can do, and even few weeks back seem like their app at times clinches so it makes as if we are the one who makes mistakes