Bad Service

Good day, I placed a 60/60 order yesterday at 14:30, ETA being 6, which I understand seeing that it is almost Christmas, they kept on moving the time so I phoned, they told me that they were busy and working on it, after it was moved on again multiple times after that I phoned again, only to be told that the scanners aren't working and that they can't sort out the orders, I asked for a solution, I ordered dinner as well as everything we needed until the weekend, I was told they don't have one and it's not Checkers' problem or fault and I should Contact 60/60.Later 60/60 canceled my order and credited it, we placed the order this morning again, the time kept moving again and again, I phoned, after holdin the line for 10min, they put me through with someone from 60/60 in Checkers, who "couldn't hear me" this is after I have spoken to someone in checkers clearly, I ended up driving to checkers to sort it out, I was met with smug faces and responses, I was promised that it will be delivered on time today (the time was moved ons just as I got into my car) I asked what if it isn't, I was told again I should take it up with 60/60 not them as orders are placed online, I told them that I can't drive to JHB to sort it out, the answer I was given and I quote "Their offices is in Capetown actually". I am disappointed and frustrated and it seems that my family will be having Christmas without food. I also want to add that we have had 2 or 3 orders in the past, normal week days we had to phone after waiting about 2 hours before they started our order. The Checkers mentioned is Checker Majuba Mall Newcaslte.