Bad Quality Food Complaint

I had a very disappointing experience with Checkers Sixty60.

I recently ordered groceries through the app, and the meat I received was in poor condition — it had visible bubbles and did not look safe to consume. Naturally, I reported this through the app, selecting “poor quality.” The refund was processed almost immediately, which I appreciated at the time.

However, things took a strange and frustrating turn shortly after.

A few hours later, I received an email claiming that I had confirmed via a phone call that the order was received. This is completely untrue — I did not receive any call from their team.

The email went on to say that my account has been restricted and will remain blocked until I pay an “outstanding amount,” with bank details provided. This makes no sense, as the refund was issued due to a legitimate quality issue.

Now I’m being asked to pay ( for what exactly?) , and my account has been restricted without proper explanation.

If reporting poor quality products results in account restrictions and payment demands, then this raises serious concerns about how customers are treated.

Consumers should not feel intimidated or penalized for reporting genuine issues.

Very disappointed with how this situation has been handled.