Bad packing causing embarrassment

I ordered groceries from checkers 60. I live In a complex. In order to retrieve my goods I have to walk to the gate. I had 3 packets. Packet 1 and 2 were fine. However as soon as the driver gave me the 3rd packet it tore at the top. As I tried holding it together, the middle tore and everything fell out.

Whomever was walking pass saw what pads I use, what groceries I bought. Aside from it being absolutely embarrassing it is unprofessional. My packet of liquorice was also open.

I reported it to checkers 60 customer service. I was asked for pics and told the matter would be escalated to the relevant branch manager. I got credited for the liquorice. However, their response to my torn bag and embarrassment was they'll take it up with the relevant packers and they send apologies.

Apologies really? That somehow makes the embarrament ok? Pathetic really.

I reported it to Checkers customer