APPALLING SERVICES FROM CHECKERS SIXTY60

I was quite sick yesterday and decided to order something for dinner. The driver left my order at another address when my address is displayed on the front of my house as clear as day. It's hard to miss, and no courier has ever had a problem with finding me. I called the help center, and they said they'll get back to me in an hour. Come an hour and no one called, and I'm super hungry and annoyed. I then checked my neighbourhood group chat on WhatsApp, and thankfully, an honest neighbour posted, asking if anyone ordered from checkers and didn't get their delivery. I then had to walk to his house to get my groceries and he said he asked the driver twice if he's sure the address is right. I basically fetched my own groceries in my sick state and checkers didn't even want to refund me for the delivery fee!! I basically had to find my own groceries and I get nothing for the inconvenience when I'm a loyal customer who orders at least one or twice a week. Pathetic service. I will never buy from checkers 60 again. I rather support pnp, they never done anything like that to me and have refunded me my delivery fee when they couldn't fulfill my order on the day. I know it's only a delivery fee which isn't a lot but it's a matter of principle.