App needs improvement

While I’ve generally enjoyed the convenience of deliveries under 60 minutes and the quality of the products, there are a couple of issues that need addressing.

Firstly, when choosing an alternative for an unavailable product, the app doesn’t allow one to specify how many of the alternative item is wanted. If I order three items and the original isn’t available, the app automatically gives me three of the alternative, even if I only need one. And they credit your account without your consent. After contacting customer care to rectify the issue, they are of no help at all and offer no solutions. This lack of flexibility is frustrating. Secondly, the search function could be improved, as it’s often difficult to find items that are readily available in-store.

Overall, the quick delivery and product quality are great, but refining these features would make the app even better. I hope to see improvements in future updates, or I won’t bother using the app anymore!