*********** and empty promises from Checkers 60/60 Manager

On the 4th July 2025, I purchased 2 trays of flying fish on the 60/60 app that amounted to R181 (including delivery). The R181 was taken from my account at exactly 8:09am. At 9:44am, checkers 60/60 just decides to take an additional R394,98 from my bank account, without any permission or authorisation from myself. I then contacted customer service , who explained that it was a mistake on their part, wrong price was advertised. After many back and forth’s, and hours spent on the phone with them, the matter was eventually escalated to the manager. Again, I had to repeat to him what I have repeated to all of the other people I have spoken to before. He told me that the amount of the 2 trays will be paid into my 60/60 app, probably as an act of goodwill. Lo and behold, it was not paid, as I checked the app countless times. So I don’t know if he just said that to get rid of me, but I feel like it’s utterly disgusting to make promises as such to a customer and not keep your word. As far as I know, the price you see is the price you pay, and I shouldn’t have to pay for a mistake that they only realised after my order was already placed and paid for.