Account flagged & blocked due to incorrect product received. Still blocked

Place an order *** on 60/60 app yesterday morning 6:27am for coffee beans, alternative milk and 3 toilet brill blocks as checkers didn't have the refills I normally ordered. I was busy preparing breakfast for my family and the got notified by app that the coffee beans I have ordered is out of stock. Selected again don't want alternative and got refunded for that at 7:38am. At 7:46AM my husband was busy packing out the alternative milk and told me that the milk is not the same. Told him checkers can come and collect for all I care as this is not correct. As the app allows you to take photos I toke the 2 photos with the app as well as attached my screen shot off my order. Received my refund and continued my day. Yesterday afternoon between 16:00PM & 16:24PM I went to the specific checkers to see if they have stock off the coffee beans and so that they had multiple bags of the coffee beans and said to my husband we will order tonight before I go to bed. We had dinner I still went back to Checkers after dinner to by my sigarettes. It was about after 18:00PM. Then last night at about 21:00PM tried logging in. This morning at about 9:00AM I phoned your help desk and was advised that I have to now resubmit photos that was taken by your app and my account is flagged and blocked because of checkers incompetency and the apps malfunction. I have to rush home or hope my husband is at home so I can resubmit photos that checkers app has lost that is ridiculous. I spoke to Danielle and only received the email for the photos at 9:38AM. I am very frustrated as she refused to lock complaint for the system malfunction and the incompetency of Checkers. I would like my account unblocked with immediate effect so I take my refund and cancel my subscription. As this is unacceptable.