3 Years of loyalty gone in one phone call

I am extremely disappointed and frustrated. I have just placed an order for nearly R2000 worth of groceries, only to receive a call from my gate informing me that the driver could not come inside because the pin I sent stops at the estate entrance and does not direct to my exact unit number.

Are you aware that when choosing a location pin on your app, it forces the customer to select the estate name only, with no way to pin the exact unit? I have been ordering from Checkers for over three years and have never had this issue before.

Up until now, I have always had a great feeling about Checkers, purely because of their customer service and how they go the extra mile for their customers.

The man who called me told me I would need to get in my car, drive to the gate and collect my groceries myself. This defeats the entire purpose of ordering a delivery. My order has since been cancelled.

I will not be using Checkers Sixty60 again and will be moving to Pick n Pay. I will also be letting everyone I know about this experience.