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Extremely Disappointed with Checkers Hyper Shallcross – Spoiled Yoghurt and No Accountability

I am extremely disappointed and disgusted with the way my complaint has been handled by Checkers Hyper Shallcross. I purchased yoghurt from this store that was expired, and my children became unwell after consuming it. I have the receipt and photographs as proof, and I even went to the store to raise this serious concern.

Despite bringing this matter to their attention, I have received no satisfactory resolution. Manager Mershan Chetty - Fresh foods manager has failed to provide me with proper feedback or offer any compensation for what happened. The lack of communication and follow-up is unacceptable and has left me feeling completely disregarded as a customer.

This is not just about the money spent on yoghurt. It is about food safety, the wellbeing of our children, and the responsibility a major retailer has to ensure that expired products are not left on its shelves. What disappoints me even more is the lack of urgency and accountability shown after the complaint was raised.

As a customer, I expected professionalism, concern, and a proper response. Instead, I have been left feeling ignored, as though my complaint does not matter.

I believe Checkers Hyper Shallcross needs to take this matter seriously, investigate how expired yoghurt was available for sale, and address the way customer complaints are handled. I also expect feedback from management and a fair resolution to this matter.

I am sharing my experience publicly because customers deserve to know that when something goes wrong, the store should take responsibility rather than leave customers chasing answers.

Very disappointing service from Checkers Hyper Shallcross. I hope management takes accountability and responds to this complaint.