Bad Quality n customer service

On Saturday 16th November 2024, I purchased via the 60 minute's app from the Checkers Ridge branch KZN. A store I used all the time. I purchased from the bakery a few items for my pensioned parents whom are unable to drive. To my surprise the delivery happened earlier than scheduled which was impressive. The quality and freshness of the cakes were very disappointing. They were stale. Something the staff could have checked before packing or tick box exercise. On the app you can't go to review the item but just inform the dissatisfaction of the product and request a refund. It is not the first time I have had issues with the store and delivery. People's health issues are at stake. The staff is forgetting that it's these things that allows stores to be successful or not. It is the stores reputation at risk. The staff are not helpful or friendly when you call in to raise a complaint. I interacted with Sandra prior to this when they cashed for an item that was not put into the bag. Then by parents were told at the till point that an item was not on promotion and left the store with out it. When I called them to asked if it was on promotion or not they couldn't answer immediately causing inconvenience to my parents to go back to buy the product. Very unprofessional and *********. The staff needs to be either trained or reviewed on customer services. Very disappointed as we don't reside in the same province with them. The app is something I use frequently.