Appalling service!

Today I went to the teller number two when you enter from the entrance door, mind you I am visibly heavily pregnant and asked if she can assist me, I had 4 items in my hand and could barely stand from fatigue, she told me to go join the cue and I told her I won't manage given the circumstances she then told me to go to another teller across by the cigarette counter while she herself was available and wanted to take the next person in the cue, at the counter across, i had to wait in the cue once again but i decided let myself go Infront hoping i will get assisted and fortunately the lady assisted me without any problems. Now as we all know when you are heavily pregnant or very old you cannot be told to go join a long cue, I could feel the lady's evil gaze when I quietly walked to the teller across they were even gossiping about me because i has said I won't manage to join the long cue that was there today, with my feet visibly swollen I struggled to walk properly but i got such treatment. We need to train the forefront of our customers to have compassion and to fully understand the rules or service, this can't be right. This was not only appalling but insensitive as well. The people that showed compassion were customers who let me go in front and the lady by the cigarette counter.