Zero customer service

<p>Hi</p> <p> </p> <p>Went to the checkers in Bardene (opposite East Mand mall) to buy some groceriea for our office. There was only 3 tils open on Tuesday the 10th of Jan. So we stand in line with two people in front of us who only had 2 items each. Waited at least 5 to 10 mins to be assisted. Eventually we get assisted... no hello from the cashier and the cashier continues her conversation with the packer. Slowly scanning our items we just get asked "bag" to which we said no.... her conversation continues. Eventually another staff member comes and gets change from this same cashier and they start having a conversation too... now ive been in customer service for 8 years but if the customer is infront of you the customer is your only priority.. if i recall correctly we were assited by a Lebo Phaka.</p> <p>I end up paying and get my items for the office and the cashier still continues with her conversation. My colleague now paying for her own personal items also just gets "bag?" As the only form of communicatiom from your cashier, not even upon payment. She was mereley just handed the speedpoint to insert her pin. A "please enter your pin" would have been wonderful.</p> <p> </p> <p>The cashiers lack of interest in her customers and efficiency is very questionable. These are your "faces" of your brand and i suggest you sort some training out for her or take corrective action of sorts.</p> <p> After this experience i'm definitely not likely to return as a shopper at either of your branches regardless of the rewards linked to FNB who i bank with.</p> <p> </p> <p>Disappointed,</p> <p>LUE</p>