You pay, THEY DO NOT DELIVER

Sunday, 2 June at 13:30 I placed and payed for an order ***A. At 15:00 I phoned their callcenter to make sure the order will still be delivered because I needed the goods for dinner. I was assured it will be delivered no later than 17:00. At around 15:30 the app indicated that the order was delivered, I called again to let them know that is not the case. The agent then said it will be escalated to the Ops team who will contact me shortly. At 17:00 I called again and was informed they had some operational problems and was promised again that the Ops team will contact me. Tuesday, 4 June I emailed them as the callcenter clearly cannot sort out the issue. It is now Wednesday, 5June and I have still not had any callback/email from them. I want my money back not the goods, I got that from PicknPay without hassles! Let me know when I can expect my money back!