Wrong order delivered

Bought groceries today in Newcastle O/N***4 for R1144. 72. Received wine and beef which is against our religion to have these items in my house. We are in mourning and used the last available money we had, to feed family that came from Capetown and Gauteng. We were advised of a refund but that was the last money we had available and now we don't have any groceries to accommodate the family from afar. Sixty60 has passed a credit but no funds have reflected as yet. We have speaking to the local store responsible for the delivery, and was advised to contact head office as it was beyond their control. Furthermore they said they will not be able to dispatch our grocery order. After holding on for about 35min with head office, ***, a consultant listened to my desperated call and thereafter advised there was nothing they could do and that we had to recapture the order which we could not do, as we had no funds in the account to further purchase a second order. You need to be line ASAP which is working wonders for pick n pay.