WORST SERVICE EVER

I bought phones from Checkers in December and have lodged several complaints with regards to this matter. The Regional manager in Centurion called never cared to listen to my complaint rather than giving the feedback from their sales person. I lodged the complaint again where someone from the head office called to tell me that I said that I don't want their calls. Seemingly nobody is prepared to read my complaint nor get a detailed information on why did I have to complain. Do I have to forward this complaint to your CEO or consumer board in order for someone to resolve it. If this matter is not resolved I will escalate as in my understand I bought the phones from Checkers with an understanding that if I am experiencing problems I can take them back. Who wants to buy a products that you can only use for 2 days. My questions still stands - where is the contract that I signed which states that I will not return them the phones and / or Checkers will not be liable? Who is selling these phones as I am advised about the other company, is this not misrepresentation? If the sales person that represents Checkers and / or the underground company advised that I can return the phones if they are damaged where did he got this information from? What happened to warranty to products and/ or who would want to buy a product that is not under warranty. We are now in May yet this complaint was lodged in January. I will make it my task to get your CEO's details.