Worst service and Price ripp offs at Checkers( West coast mall)

This review refers to Checkers at the West Coast Mall. I am in this shop at least 4x per week, as it is the only mall nearby. Last week, I purchased croutons.( the price stipulated with the brand) showed R24+. However I had a gut feeling that the price at the teller was going to be different, as it happens EVERYTIME I shop there. The staff know me and so does the shop manager, Hein, who personally had dealt with my issues before...however, when the teller rang up the price, it scanned R37.

So once again, like so many times before, the teller had to call a supervisor to void the amount. The supervisor, who has also dealt with my previous complaints before, came, voided the amount and walked off. No apology, nothing. In the meantime, nyself and one of the packers went to check the price.

Not only did it leave a bitter taste in my mouth, but a waste of my valuable time. I took a picture of the product and when I got home, I wrote Hein a message with the copy of the picture I took. See attached, my message to him.

I especially took a pic of the product and price. The teller rang up R37 something. A few weeks ago I also bought the same product and when I got home, I was charged R10 more, but was in no mood to drive all the way back...someone is not doing their job there.

He responded by thanking me for letting him know( something his supervisor should have done), however, when I went into the store 2 days later, he was absolute Defensive and almost justified the wrong prices, lack of customer service, etc. He blatantly told me that I should remember that there are staff whi post the wrong prices on items and that the store was going through renovations and he did not appreciate my message. This has been going on for years before the renovations. Well Mr Hein, it is NOT my job as a customer to keep you updated on what is going wrong in YOUR shop. Advertising one price and charging another is *********. It is your job as store manager to control your staff, not mine. I have already made the switch from Checkers to Woollies( best customer service) and PnP...cannot wait for Spar to open in our area. Losing one customer probably means nothing to you and your company, but believe me Word of Mouth is POWERFUL. Unfortunately, there is one specific item that only you stock so I eill be in your store for that item. As for the rest, bye bye Checkers, bye bye 60/60. I work too hard tfor my money to be ********** time and time again. ********** once, shame on you. ********** twice, shame in me.

I advise everyone to please check your prices and your till slipps before leaving that till. Don't feel rushed. If I am R2 short at that till, I will have to put an item back, as Checkers will not help me. Why should I give my money to a Multi Billion company