Worst Customer Service

Placed an order via sixty60 app as I always do which included a special for 3 pizzas. Most of them were "out of stock" but proceeded to select 3 pizzas out of the 2 that were available, making each one each other's alternative. The store then selects 2 and marks the 3rd as "out of stock" which under normal circumstances would have meant to select the alternative (which was in stock as 2 of them were already picked and in the cart).

Anyway, I call the store to advise them to add the 3rd to be the same as the other 2 and they advise to call the contact centre. So, to be straight, this is not a complaint about a pizza, but more so the service received from the contact centre agent.

When explaining the situation, he firstly undermines what I am saying by saying that "oh, but it is out of stock". Then when I politely re-iterate my logic, he says "yes, but at least we didnt charge you". I tried explaining to this person, that by not completing my order, the deal for the 3 X pizzas would not be fulfilled and that I would be charged more for the 2 that I have received. He says again, "yes, but we didnt charge you" in THE MOST sarcastic tone I have ever come across from a call centre consultant. When I asked him not to patronize me as my query has got nothing to do with being charged for something, he said, "we will escalate, Bye"....

Is this the type of customer service we can expect from Checkers Sixty60? Even in this country, where service levels are already poor, have I never experienced a company speak to customer this way, nevermind one that spends Thousands of Rands at their stores every month.

PLEASE TRAIN YOUR PEOPLE PROPERLY!!!!