Worst Customer Experience

I usually don't like to complain about staff or businesses as I am an HR consultant and I know the seriousness of complaints in retail.

On the 2nd August I visited Uniq Clothing by Checkers at Watercrest Mall, I had my two toddlers in the trolley. My daughter accidentally spilled a little bit of her milkshake which I did not notice. The staff kept circling me as I walked around the store. I decided to leave the clothing store and return when my husband was with me to assist with the kids.

As I was near the door a staff member came up to me and said your baby dropped her milkshake, rudely. I was ok sorry , must I mop it up? Where is your mop. She went and got a mop and left it aside ,not even giving it to me in my hand. I mopped up while all the white customers stopped and stared with the stared .

My issue is this: I don't mind cleaning up after my kids. My daughter is two years old, and the spill was not even big(please check the footage). The staff were so unprofessional and rude.

What makes this matter worse is that my kids witnessed this incident, and I had to explain what happened and why the lady spoke to me like that.

I won't shop from that store again, and I won't even support Checkers, as I feel like staff should be trained and managed properly.