1 reviews | Active since Aug 2010

06 May 2015, 17:30

worst cashier possible

I have received the most disgusting and what should be classified as filthy, in a more gross kind of way type of service from one of your cashiers who goes by the name Wendy. I believe that in no way did I deserve such treatment and the treatment of receiving funny looks. To make matters worse, she even pulled funny faces at me, for no good, apparent reason. My requirement is as follows, she should explain to me the actual reason for providing me with such low service and secondly should provide a sincere apology for such an action. The fact that i'm a fellow black individual like she is doesn't make me less important than more of her white customers of whom i'm sure she keeps a smiling face and provides with the best service. Such a stunt is completely unacceptable i'm sure.

0
Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply07 May 2015, 15:32
Official
Hello jekeqa,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience at Checkers Sixth Avenue. As a customer driven business, Checkers realises the importance of providing customers with good service and we apologise for the manner in which you were treated in this instance. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.

Kind regards
Devon Currie
Customer Relations