Why service me?

Item: Checkers & Checkers Hypers
Rating: 1

So on Saturday evening I went to the Checkers Hyper at Sandton to go spoil myself with a long awaited gift and I was so excited and boy was I in for a surprise. I get to the bicycle section and I get to see the one that I want to purchase, all excited now and ready to take my purchase home. The drama and nightmare began, I need a staff member to come and help me get the box down from the shelf and there is no one around, I then spot one of the staff members in the distance and I ask him to come help me. Boy did he ignore me like he never saw whilst he is busy talking on his cellphone, I then figure let me walk towards him and he turns and looks at me and I then ask politely for help, he figured his phone call was more important than helping a customer. He eventually hangs up and he walks to me and I then tell him what I need and that I need help getting it down but his response was just too classical, he gave me a dead stare and told me that he doesn't work in that department and that the person that works there might have knocked off or something.... **** HOW IS THAT MY PROBLEM? I just told him what I want is on the shelf on top, all he needed to do was just get a ladder and bring it down but no it's not his department. At that point my wife asked him so should we rather leave and go to another store and he just said he doesn't know nor does he care what we do and turned and walked away. Now at this point, I am standing there and asking myself is it worth it still to take it and the joy I had walked in to the store with had now turned into rage and to think of going to another store was just too much of a hassle so I took the law into my own hands and found a ladder which was in the next aisle and proceeded to get what I had gone for. After making my payment I then went to the customer service desk to report the matter and was promised heaven and earth and that I will be getting feedback by the following day since they wanted to pull CCTV footage but guess what days later still no word from the manager nor the store. I'm pretty sure if I had been a shoplifter they would have had the footage ready at that very moment but now that is not the case and they don't care about giving service. I'M SO DISAPPOINTED AND THE STORE AND STAFF HAVE LEFT A BITTER TASTE. THINKING TWICE ABOUT FINDING ANOTHER FAMILY STORE THAT I CAN RELY ON........!!!!!!!

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