When will I get any response???

nearly 3 weeks ago I bought Translux tickets at this store. I requested the lady to have the return date on Monday 5th. She issued the tickets, handed it to me without even a Translux envelope!! When my son and myself got onto the bus we found that the return date was the 4th!!! this would mean we would only spend a single day at our destination.<br> <br> Saturday 2 October the MTN signal in the town I was visiting was off. I ended up only getting hold of Computicket later the morning to be told I need to make a penalty pmt and email it to them. Needless to say - banks were closed by then!!!!!! and this cannot be done via ATM.<br> <br> I had to buy a new set of tickets - after I called this store to make sure if I will be refunded. Jonathan assured me that won't be a problem, after I told him I would only be back in PE on 5th.<br> <br> Monday 5th pm I went to the store and Jonathan is not there. Lawrence assured me that he will sort it out by calling Computicket.<br> <br> He kept my ticket with him and regardless of how many attempts to get hold of him at the store, I have to this moment not had a single remark or attempt of feedback.<br> <br> Is this how Checkers handle all their complaints????