AF
Alex F

1 reviews | Active since Oct 2012

06 Feb 2021, 06:55

When they rip you off, there is no recourse. And they will **** you.

I used this twice, both times it seemed the shopped picked the oldest, nearly expired products from the shelves. I ordered Extended shelf life milk, which lasts up to 30 days in the fridge, they sent me a carton that expired THAT day, and it was rotten already!

I logged a complaint via their app, and all I got was a response to my complaint, telling me how I can log a complaint via the app! Seriously? They respond to complaints by telling you exactly how you logged the complaint?

Since then ive sent numerous emails, which have all been ignored!

I realize that sometimes products go bad, but its as if they purposely try to purge their shelves of old stock through the app, and then dont replace rotten products - which really amounts to blatant theft from their customers!

Other times Ive used the app, apparently "all" of my 15 products were out of stock, so they cancelled my order, but still charged me the delivery fees! Can you believe it? I was then promised a refund on 3 occasions by customer support, which never came.

Ashamed that this is allowed in the country I live in.

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