Went hungry and broke

I ordered from Checkers Sixty60 on February 1st. I used my Standard Bank virtual card to pay.

My order was cancelled although the funds were deducted from my account.

I waited patiently for my food to arrive as I thought there was just a glitch on the app. After all, they'd already taken my money.

Later that afternoon, I tried to get hold of them telephonically. NO answer. Emailed them and I got an automated response.

The next day, after being hungry for about 24 hours now, they advised that it is a banking problem and the money would be reversed. up to 2 days. Two more days to stay hungry? Okay, I'll make a plan. I have kids to feed.

Anticipating that I'd have the funds back by the 3rd, i made a plan.

Today, the 5the, i called Standard Bank. spent 40 MINUTES on the phone with them. I was first advised that Checkers should refund me. I then told them that Checkers said that it would be a bank reversal.

Long story short, I now have to print out a form, fill it in, scan, send back, wait for a response. AS IF YOU ARE DOING ME A FAVOUR! I do not have time nor the resources to perform this task. How inconsiderate and inconvenient can you be!? With my own money! I have kids to feed!

We are in the middle of a PANDEMIC money is scarce. That is someone's grocery money for a month. What am I to do until I can finally get my own money back?

This is unacceptable.

You've lost me as a customer