Weak out of stock notification lets a potentially good service down.

Delivery was prompt and within an hour, but both times I have used the service more than one item was missing from the package. When I called the store I was told they were out of stock. After A week I have not been refunded and the store told me to write to Head Office.

What I do not understand is why a note cannot be put into the package to say that items are out of stock. I also don;t understand why the out of stock notification on the app doesn't work effectively.

I am still left feeling that I might have been **********.