jH
jonathan H

1 reviews | Active since Aug 2009

14 Jul 2015, 20:52

Warranty dispute

I bought a jigsaw on the 1/7/14. I took it back the 28/8/14 because it broke.<br> <br> I took it in today to have replaced as it has broken again. The lady at Customer Care told me to fetch a replacement. However, when I came back, I was told that because the original machine was bought 1/7/14 it was now 13 days out of warranty!?<br> <br> As far as I'm concerned, the warranty period should be from the date of the NEW replacement machine I was given on the 28/8/14 because EVERY machine from the supplier comes with a 12 month guarantee from the \date of purchase"because it is NEW. and my \""date of purchase\"" of the new machine which has now broken was on the 28/8!<br> <br> The warranty from the original machine came into play and was used when it broke. The new replacement machine's 12 month warranty should therefore start as I \""purchased\"" it on the 28/8 and NOT the 1/7/14!<br> <br> Very disappointing especially after first been told to go fetch a replacement only to have them change their mind after the fact."""

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