Very poor service and assistance from Checkers Fourways

My mother visited Checkers in Fourways Mall last week where she went to purchase Telkom airtime. She asked them for the landline option but was given the International option for R300. She got home and realized they gave her the wrong one so called them to ask for a change. The manager of the store said she will need to look at cameras in store to see what happened. They didnt come back to my mother and she had to call back several times. R300 is alot of money for someone that is collecting a state pension so she needed this resolved asap. The manager then told her that they look at the cameras and the lady at the till apparently explained to my mother that this was for International calling. This was not the case and even if it was, my mother needed it for a landline and not international so she would never have agreed. Also, its quiet obvious she was lying as the cameras in store are not able to record each conversation at each till.

If this is how we treat our elderly, its sad to see such a big brand go down this route. I am very keen to get a response to this....