Very Disappointed by Rude Cashier at Checkers Springs Mall

I had a very disappointing experience at Checkers Springs Mall on Sunday around 12:14 PM at Register 009. The cashier, Gugulethu (Till Packer), was extremely unhelpful and rude.

Before she started ringing my items, I politely explained that I had forgotten my Xtra Savings card and asked if I could provide my ID number to retrieve it on the system. Her response was just “cha,” said with a grin, as if she was joking. When I asked what I should do, she said she didn’t know and kept smiling.

Even after I explained that I wasn’t clear she had refused to help, she gave me attitude, showed no apology, and spoke rudely about me to her supervisor in front of other customers. I felt embarrassed and disrespected.

In the end, another customer kindly lent me their Xtra Savings card so I could complete my purchase — something the cashier could have handled far better. I’ve always trusted Checkers for good service, but this experience was truly disappointing. #BlackFriday