Very disappointed

I placed an order on Saturday 24 September at 11:44 for groceries to be delivered between 15:00-16:00. I waited at home for groceries to be delivered and at 18:36 I still haven’t received my order. I then decided to call the contact centre because I still haven’t received anything and the lady I spoke to Zeah told me that the order has been cancelled because their system crashed. Keeping in mind they promise service and delivery in 60 minutes. There was no notification sent to me on email or the app that it has been cancelled. When I asked the lady when am I going to receive my money she said it depends on the bank so it will take 48 hours. I asked if I can have the goods delivered on the Sunday 25 September, I was told that’s not going to happen. I am so disgusted because I work on a budget and now I must wait to receive my money back in order for me to buy food again. It’s not fair. They could’ve pre warned that their system crashed now I’m being inconvenienced. Sixty60 is not delivering on the service they offer!!!