Urgent Complaint – Unprofessional & Disrespectful Conduct at Checkers Glenfair

Dear Directors and Senior Management,

I am writing to formally raise a serious complaint about an incident I personally witnessed at your Checkers Glenfair branch today involving Vincent (Store Manager) and Ryno (Regional Manager).

While shopping, I observed Vincent loudly calling a staff member, Peter, onto the floor in full view of customers. When Peter arrived, Ryno, the regional manager, spoke down to him in a harsh, humiliating, and deeply disrespectful manner — all in front of customers.

What I witnessed was not leadership. It was public bullying.

This behavior was extremely unprofessional and damaging — not only to the morale of your staff but also to the reputation of the Checkers brand in the eyes of customers. Regardless of circumstances, employees deserve to be treated with dignity, respect, and professionalism. To see a staff member being undermined and embarrassed in such a public way was disturbing, unacceptable, and in direct contradiction to what leadership should represent.

I strongly urge senior management to take immediate action to investigate this incident and hold those responsible accountable. Furthermore, I request written feedback on the corrective steps being taken to ensure that such conduct does not happen again.

Respect in the workplace is non-negotiable, and leaders at any level should embody the values of professionalism, guidance, and accountability. What I witnessed at Glenfair today was the opposite — and it is not what I, nor any other customer, should associate with Checkers.

I trust that this matter will receive urgent attention at the highest level.

Jonas Radebe ***