unsafe checkersstore

on Friday the 22/01/2021 I lost my phone at checkers @ moffert on main, I am certain someone weren't through my bag as I left my bag in trolley for few seconds to fetch juice on other side of isle as the packers were packing so couldn't get through with trolley. upon my finishing paying ,needing to book uber, I looked all over for my phone, I went to office where I wanted to call my phone, but lady there said their phones couldn't get through to non landline numbers, and the one that did was with manager on floor, at which they couldn't be bothered to look for him. I then went to the security lady ,who when i told her what happened said "oh no sisi, that phone is long gone," I proceeded to ask her to check on camera, she said "how would she know which isle it was ****** in," I told her I was only in a few isles, she then after a while came back from viewing the security footage, and said "the guy says they cant view the person properly as the advertising boards above obstructed the proper view." the handing of the theft in their store was not handled properly, my peeve is how can security cameras be out of focus from what its suppose to be viewing and protecting. especially since I suspect its one of their packers, as I was mostly with packers in the isles. and for them not to even want to take me to the camera room is shady on its own. the ***** could have still been in store. but the security wasn't there to secure me as a customer.