1 reviews | Active since Dec 2012
unproffesional
I booked flights on Mango I had to go to Checkers to pay and collect the tickets. I went to Checkers Mayville to pay for my tickets they would not assist me because I did not have my green barcoded ID they asked me if I have any other form of identification I then gave my drivers license which they then say they cannot accept which other forms of identification would they then have accepted? When you check in at the airport and get your boarding pass Mango accepts driver license as proof of identification why not the same when you buy the tickets. I spoke to the managers Dalena at Checkers Mayville THEY WERE SO UNPROFFESIONAL THEY LAUGHED IN MY FACE AS IF NOT HELPING ME WAS A JOKE.<br> I then had to rebook the flight and to my surprise the exact same flights on the exact same airline cost me R100.00 more.<br> Take note checkers and Mango I will not leave this here <br>
Thank you for taking the time to contact the Checkers supermarket chain about your bad experience at Checkers Hyper Mayville.
When purchasing an air ticket at a Checkers Money Market kiosk, it is required that either a South African Barcoded ID, Passport or copy of either be presented for each person who will be travelling in order to complete the booking process. It is a condition of airlines that the names on either of these documents match exactly to that of the booking details in order for a person to board a plane and as a booking agent Checkers must unfortunately ensure that any booking it completes abides by these conditions.
In the interest of customer service, the details of your experience will, however, be brought to the attention of Divisional Management for investigation. One on our representatives will be in contact with you shortly.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain about your bad experience at Checkers Hyper Mayville.
When purchasing an air ticket at a Checkers Money Market kiosk, it is required that either a South African Barcoded ID, Passport or copy of either be presented for each person who will be travelling in order to complete the booking process. It is a condition of airlines that the names on either of these documents match exactly to that of the booking details in order for a person to board a plane and as a booking agent Checkers must unfortunately ensure that any booking it completes abides by these conditions.
In the interest of customer service, the details of your experience will, however, be brought to the attention of Divisional Management for investigation. One on our representatives will be in contact with you shortly.
Kind regards
Devon Currie
Customer Relations