Unprofessional, bad management, attitude...

My student daughter went to buy some groceries at this branch and since I receive sms notifications on purchases on her card, I noticed that the exact same amount, within 1 minute from each other, was deducted from the account twice. My daughter said the till operator just stated the card machine rebooted and that my daughter must enter the pin code again. I tried to phone the manager to query, but only received a bad attitude from the phone operator (who refused to give me her name). The \manager"";and that we wanted a refund of the incorrectly charged amount. Didi at first stated that only if we paid cash we can get a refund. Then she said that she can only wait until the store closes to see if there is enough money for a refund. Then she said we must wait 24 hours for an automatic refund. She clearly did not know what she was talking about and her inexperience was evident. This is really disappointing from Checkers management. No consideration was given to the customer at all. Just a bad and don't care attitude. I'll wait the 24 hrs....Checkers head office better hope that the till operator did not try ***** from us<br> """