Unhygienic conditions of checkers

We purchased a few items on the app on Monday 17/11/2024 , Order No: ***, Invoice No: INV***,

One item requested was Albany brown bread and if the Albany was not available, The alternative to that was the checkers brand brown bread, We received the checkers brand brown bread and it looked a bit strange, When we lifted a few slices, We found what seems to be a dead lizard, I immediately contacted checkers customer care, Spoke to a gentleman named Brandon, Ref No: ***, He apologized & asked me to please return the item, So the closest branch to my home is Scottsville branch, So i did return it & was assisting by Miss Andile Mbatha, From fresh food section, She too apologized for my inconvenience,

Unfortunately, this is not acceptable, A simple apology just doesn't cut it, Although we didn't eat the bread, The sight of something in a fresh pack of bread was enough to make us feel sick, We didn't have lunch or dinner that day,

The subject of Hygiene, cleanliness, etc should be raised wherever the item is being manufactured.