Unhelpful customer service

Dear Customer Service, I would like to lodge a formal complaint regarding the poor service I received at Checkers Kenilworth Centre while attempting to make a purchase using the PayJustNow payment option. I approached a staff member, Andiswa, for assistance because I was uncertain about how the PayJustNow payment process worked. As she was unable to assist me, I was referred to the supervisor, Thembi. Unfortunately, the supervisor was also unable to explain how the service works and simply advised me to contact PayJustNow directly because they did not know. I find this very disappointing. If Checkers advertises and offers PayJustNow as a payment method, I believe staff and supervisors should have a basic understanding of the product so that they can assist customers with general enquiries. I respectfully request that the staff at Checkers Kenilworth Centre receive adequate training on the payment services that your stores promote, as customers should not be left without assistance or referred elsewhere for basic information. I trust that this matter will be addressed and that steps will be taken to improve customer service. Kind regards, Carmen Hendricks