Unacceptable Service & response

Last night my wallet was ****** in Checkers Burgundy Estate in Cape Town. So after I was extremely nice and sent an inbox message to Checkers on Facebook looking for assistance. I was swiftly responded to by a computer generated messages

Good evening, I just lost/got my wallet ****** in your Burgundy Estate branch and as a young women asking for help being greeted by one staff member who look at me and then ignore me, to your security who said this is not her job, to the intercom not working to notify people on the floor nor security camera's that's can help, I was left running around asking everyone for help and assistance. I'm so angry and disappointed. I've never felt unsafe nor unwelcome in any of your stores to well today! As a brand, security of your clients should be of the utmost importance and I'm furious. Your manager was lovely though out the experience and I thank him for helping. But know that if this can happen in one store then it can happen in another. As they can't tell me where the wallet it, nor can see if someone took it because of the lack of security cameras. I am now left to hope that there someone out there holding my wallet looking at my drivers licence and actually hands it in. Regardless you won't ever see me willingly go into any of your stores again. I'm eagerly awaiting for your response in this regard

I was then responded to by more computer generated messages and after all of this, i still haven't had any response off a real person from Checkers. I'm so angry and frustrated, this experience has been horrible and I will never ever feel safe in any Checkers ever again.