Unacceptable

While the transaction was processing, the casher repeatedly pressed the cancel button then told me it was declined. Yet the amount went through my banking account as I received an SMS notification. I immediately showed her the notification. She then handed me the slip and told me it was declined. But the slip read VOID. she informed me to put the card in again to draw the R200. This time it went through. On calling the supervisor, who confirm it will be reversed within the next few minutes. Arriving home I consulted my bank who confirmed NO reversals have been requested and R200 was 2x deducted. I went back to inform checkers to reimburse me and while the manager and I was discussing this, the teller took my VOID tillslip and hid it under her screen. I only realized in the manager's office that I did not have the VOID TILLSLIP as it is my only proof. I went back to the cashier and ask if she has seen it at which moment she immediately pulled it from under her screen. The manager informed me they cannot pay my R200 back. She has to log the incident and because it is long weekend, they will only be able to respond on Tuesday 3rd May 2022. This I find totally unacceptable!