Un happy online shopper

If I could choose a zero I would. I bought a tumble dryer online and have received no communication from them for delivery. The online client service lady said PE branch has stock and they will contact me for delivery, to no avail. I tried calling the online store again waited for 5 minutes for some to answer then was transferred to another department where I waited for another 10 minutes, an nothing. This all from my cell phone.