Train your staff for better customer service

I am writing this review as a Customer at Checkers Malvern park (Queensburg) Today at the Kiosk line, A cashier was having a back and forth with the customer, I was actually witnessing this, a customer complained to the manager about how unhappy she was with the servicer the lady by the name of Terryn Gounden at the Kiosk desk gave her, to my suprise the cashier was still talking while the customer was quite, I kept observing and how rude she was to the lady, I told her to report this issue on Hello peter, as chances her manager wont do anything about it, if she is still able to disrespect her in front of her manager, so I told the lady, her name would be on the slip.

Upon me paying for me items, to my suprise, she tells me (unprovoked) that “I should also take her name on the slip and report her” my jaw dropped and told her politely she was indeed rude to the lady and her bringing this up to me and telling me to also use her details came across as a person with issues, she was never brought up right?l, coming to work to disrespect customers with that stinking attitude is uncalled for, we do not need people like her to be serving our communities, it was very pathetic of her to even brought it up to me and continues to talk and play victim while you still RUDE!!

I hope you deal with her accordingly and train her on how to serve clients. We do not need such, I have never seen someone this rude and using words like “Nx” “Huh” who does that? To clients? I am appelled of her behaviour, it is disgusting.

On my way out, I did inform the manager that she continued being rude with me unprovoked and I will report the matter and I hope she deals with her accordingly.

My number is: *** and I am Zola if you need more information