To the dogs

I thought I will never see the day when a staff member ignore a Head Office instruction. Although the regional manager position of Checkers N Rand Rd Boksburg is not high in the food chain, this person has the arrogance to refuse to attend to a customer complaint, even after requested by Head Office. This attitude obviously filtered down to the staff, seeing that pathetic service is what the original complaint was about. How does a business functions if there is are no instructions given or taken? How does senior management cuddle up to this culture? What happened to the Checkers of Norman Herber and Raymond Ackerman? Does the staff even know these guys, and what they stood for?