They can choose, I have no words

As a checkers 60/60 customer, today was enough of the poor service delivery. As feedback, checkers needs to make use of information from clients. No they don't, they decide to block the client.

When phoning in today, lately after numerous previous orders, I provide the onnest truth about my delivery, checkers don't like the feedbacks, because my (our) money that's good on payment, but items receive, as client, we must take what's in bags.

Previous order, and I did complain, my 7kg potatoes was not delivered. I immediately phoned the store, that advice me to submit an issue, that's what they always say and I do so, waiting very long to be refunded to my bank account.

Other times, they pack the bread under all the over items, think how that bread looks. When I receive problems with my delivery, I take photos and email it to help60 provided on invoice email, nothing thereafter, no responses, archive email.

Today I received 6 sachets of milk, for use over week, with due date 22/05/2023, all milk bags was packed on top of 2 Albany bread, how crushed and best of all, the pack of 4 tomatoes was busy to get black spots. Now I need to phone, the lady tells me I must take it back, why did I make use of 60/60, why is it my responsibility to take it back, why do I get blocked, when complaining about the service delivery, I want the product in the same way as if I did the shopping.

What checkers decide, block clients and carry on with our service, because a lot of people still order, they in need, due to no transport. After numerous times, telling the lady at call center to log a complain, she tries to give me other info, as to faults on my side.

After requesting other email addresses, suddenly she says she's going to log the complain. Now she states that with the complain, I'll receive an email, to forward back my photos of items, this was around 11h50, no email yet, but I'm blocked giving feedback on my paid items. I know I order again and again, but with the impression of checkers better themselves of issues submit.

They rather block/cut the client of. If they have a problem of to many negative feedbacks, email/Whatsapp or sms me, to speak about it, it's as if they don't care. Another thing I picked up, I had numerous Whatsapps and credits, made by checkers themselves, because of late delivery, and this happened numerous times.

Checkers Sixty60