THEFT DRIVER *****ING ORDER

GOOD DAY, I WOULD LIKE YOU TO PLEASE KINDLY REFUND MY ORDER AMOUNT THAT WAS DEBITED FROM MY ACCOUNT. I DID NOT RECEIVE THE ORDER AND I HAVE NOT RECEIVED A REFUND AS YET. THIS IS UNACCEPTABLE. THIS ORDER WAS NOT DELIVERED TO ME, HOW CAN IT BE MARKED AS DELIVERED. I PHONED YOUR CALL CENTRE AND THEY SAID THEY COULD SEE IT WASN’T DELIVERED AND SOMEONE WOULD PHONE ME BACK STRAIGHT AWAY, WELL NO ONE PHONED ME BACK. I WOULD LIKE THIS SORTED OUT TODAY PLEASE. CANDICE BREZOVIC TICKET NO. 944111