terrible terrible terrible checkers

Background Order Number 106 116 619A and 108 358 117A - These orders were placed in March 2024 and finalized successfully. Both previous orders in March were finalized by Chartwell Checkers. No Issues Order left from checkers Chartwell both times

Fast Forward 1 MAY 2024 - Order ***A placed on the 60/60 app for goods being for a kids birthday party - the delivery driver caleds me to advise he is unable to deliver to designated address- reason stated that as much as he is close to the area, he cannot deliver in that specific area without getting into disciplinary warning at work-Driver further states order should have gone to fourways checkers -I asked the driver to speak to his superiors to request approval to deliver given he is in close vacinity to the delivery address and has the goods with him however the driver cancelled the order and advised goods will be taken back to store which was dispatched from Chartwell Checkers - Some goods where refrigerated and i wonder if it was reshelved. REFUND FOR PAYMENT WAS PLACED IN MY CHECKERS APP WALLET .

I then Called the call centre for chekers 60/60 and spoke to Kenwell who advised he is unable to advise why the driver declined the order and indicated driver should have delivered goods - while on hold ,the call cut and Kenwell did not call me back.

I called Chartwell store and explained to Kate who was standing in as store manager, my predicament and that i don't choose the store- the app does. Kate advised she will investigate and revert. I received a call from Katlego from Chartwell store who requested i reload the order which was done under Order. ***1a - He advised that his store does deliver to my designated address I replaced the order and whatsapped Katlego who promised to revert once the goods are delivered.30 minutes later i called Katlego only to be told goods wont be delivered as he indicated the driver assigned cancelled the order.He indicated the new driver advised he cannot deliver to the address and there is nothing he can do requesting I change the delivery address to an incorrect address for the order to go to fourways checkers. I then spoke to KATE(Store manager ) and she basically advised there is nothing she can do regardless of if the driver works for the store as the deliveries are managed by outsourcing.I pleaded with her to find a solution but to no avail. REFUND DONE TO MY CHECKERS WALLET

I then called checkers fourways (spoke to mcdonald - ***)advising of my predicament to enquire if they can help - the manager mcdonald indicated he will look into matters as they dont have issues with deliveries and cannot assist without looking into the matter. Mcdonal later called me in error - forgot he had me on the phone and then proceeded to complain profusely to a 3rd party while i was on the call and listening to all he was saying about me, saying i am dictating that he must help and so much more -After listening to the call and his rude and unprofessional behaviour for 5 minutes i tried getting his attention over the phone only for him to realise his error and cut the call.

I then called the checkers call centre again speaking to swetness - reference *** and explained my challenge- she indicated the matter was logged and extremely poor;ly trained .She was unable to advise how long it would take for feedback to be given and after i asked for timeslines- she indicated it takes 1hr - - this being 2 hours after the issue was lodged -she then questioned why my name does not appear on the app and questions not related to my challenge i needed addressing - I then spoke to her manager- Wassim and explained the issue and he promised to get back to me - he got back to me 1.5 hours after he promissed indicating he cannot understand why the drivers did not deliver and they will be disciplined. He further asked i relog the query and give him the reference for him to follow up - I went over the issue again and advised that had been done without success and i had to make alternative arrangments - I further advised the service was atrocious and i spent the entire day and did not get answers only for checkers to try use the drivers as a scapegoat which was really disappointing.

After having gone through all that,not getting help,not getting valid reason for non delivery,i have to wait 48 hours for the funds to be paid from my wallet to my bank account ..

i am really dissapointed and will have to start using Pick n Pay as a service provider given checkers dont give a damn.