TERRIBLE SERVICE FROM MONEY MARKET CASHIER

I went to Checkers in Selcourt Towers yesterday morning with withdraw from the Money Market ref# M ********** ********** . The woman was so rude and not interested to assist. I had my valid South African Passport on me, which by the is recognized even in all South African Banks and she refused to assist saying they cannot scan passports. i don't know how true this is but it makes not sense that a passport is not allowed as it qualifies as proof of identification. i had to run around like a headless chicken, trying to find someone who was carrying their id book to be able to get assistance. I eventually did while she was processing the transaction, i asked if there isn't a way that an id number can be captured manually and she replies saying, I quote: "only if the system is offline". This truly is POOR customer service, she was just not interested and very unfriendly. She seemed like she didn't even want to be there in the first place.

If what she said is true at all, i want to understand why as it doesn't make business sense to me. To add to this, Checkers should consider taking their staff for customer services / people s****s courses as the way she was totally unacceptable. She could've handled it better but instead she was grumpy, rude and acted like she's doing me a favor by even speaking to me.

Just one more thing, how could she even suggest that I find someone with an Green Book ID, is that even the right thing to do? Is it ever proper or legal Business Practice?

Nomsa Mnguni ********** 377