Terrible service

They made it all new and nice but service so bad and very disappointed after spending an hour for my months shopping I left my trollie for 2 seconds and they just took it away, after looking for 10 min cause my customer took it by mistake couldn't find it anywhere, so had to get a trolley and started all over again, at the till I saw my trollie just standing against the wall half way unpack, I asked who would take a trolley full of groceries away? No one gave me answer I asked to speak to a manager and didn't even get a sorry out of him his response was that is how it works, what if I had any personal belongings in that trolley, not even a sorry, so if you leave your trolley for only 2 seconds its gone, be aware, and service is terrible, don't let the looks fool you, will never go back.