Terrible customer service at Checkers Eden Meander

Today I had the worst customer service at Checkers Eden Meander in George. This was not the first time. This Checkers does not allow you to pay at the Kiosk if the Kiosk does not stock it. So in order to save on banking costs, everyone that buys a cold drink and want cigarettes, pays at the normal tills. I was at the till just before 13:00. The cashier went to get the cigarettes from the kiosk but there wasn't any. I then needed to tell the cashier that they always go and fetch it at one of the offices. In the time that I was waiting at the till, the cashier asked three different people (supervisors) to assist her. They walked away, only to stand and chat. I waited for 16 minutes!!!! Eventually when the lady brought the cigarettes I asked her why she was taking so long and having conversations while a customer was waiting? She walked away saying that they have to ask a manager to give the key so that they can get to the cigarettes. I then told her that they should at least pick up the pace. Every time we go to this store, cashiers and supervisors are on a go slow. Always chatting to one another while assisting customers. And I can say that this is terrible customer service because I work in retail as well.

After I paid I went to this lady and asked her what her name is. She looked at me and just went on with what she was doing and ignored me. I then had to walk around her so that I could see her name tag. I couldn't get her whole name since she turned away from me but it was Phil.....Jacobs (she works in the Cashup Department). Is this what we as customers must just accept? If one of my cashiers or sales people treat a customer likes this, there would be serious repercussion.