1 reviews | Active since Nov 2013
TERRIBLE CUSTOMER SERVICE!!
On Monday 4th May 2015 I went and bought my monthly groceries at Braken Gardens Shopping Centre. The lady at the till (Pamela Mpinga) scanned all my items. I paid, then after that she proceeded to assist the next person. I then asked her who would be packing my items into grocery bags and she responded with an attitude and shrugging her shoulders 'I DON'T KNOW!' and still proceeded to scan the next customers items. The trainee manager then came and apologised for the rudness of the till lady and offered to pack my items. It makes me very angry that all the staff is not informed on how to treat customers! That's certainly NOT how you treat or speak to your loyal customers. As far as i know there should be a packer at the till and if there isn't the till lady must make a plan. She cant expect me to pack all those groceries by myself!<br> <br> I would really like this matter dealt with because i am not willing to go back to a store where the staff doesn't represent Checker's values. <br> <br>
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience when visiting Checkers Bracken Gardens.
As a customer driven business, Checkers understands the importance of providing customers with good service and in the interest thereof, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience when visiting Checkers Bracken Gardens.
As a customer driven business, Checkers understands the importance of providing customers with good service and in the interest thereof, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations